Thames ltd is a technology driven developmental bank that aims to bring innovative products to the market on a global basis. It was founded in year 2000, when it initially concentrated on instituting its research profile and then eventually in 2010, the company began to invest in its technological development capabilities. It is now starting preparations for commercial manufacturing and marketing having successfully completed a share issue in half year to 30 June 2015 to raise funds needed. Thames ltd the foundation of as obtained rights to a number of generic products, which forms the foundation of their production process their research and development has yielded two new products, which currently has no market competition.

MakudoLtd is a leading international company inthe brokering services Industry which was conceptualized In the2000`s and started operations in2005. The company is listed on both the Zimbabwe Stock Exchange andJohannesburg Security Exchanges. Its main business activities are inbrokering andbanking (60), and(40%) respectively. This year is reported the fifth consecutive year of increased profits before exceptional items. Its focus for the future is on a performance enhancement programme aimed at increasing volumes and achieving cost efficiencies against a background of increasing prices

Makudo Ltd has over the last five years concluded several joint venture projects with partners around the globe to develop identified projects In those countries by usingMakudo'sknow how . They disclose their production capacities, utilisation and contractual agreements fully. Forecasts for the near future have in the past turned out to be very reliable and analysts place great store on it.

Managers at both companies have heard about the balanced scorecard and want to implement it urgently. Performance indicators extracted from the businesses are are as follows:

Performance measure	Thames ltd	Makudo ltd
Financial perspective
Return on capital employed(ROCE)	14%	15%
Interest income	$20 m	$ 19m
Margin percentage(margin achieved on interest income)	10%	12%
Amount of new lending to SMEs	150m	180m
Customer perspective
Number of first-time home buyers who accessed mortgages	90 000	80 000
Number of complaints handled(per 1 000 customers)	2.5	3
Number of talking cash points installed for the visually impaired	200	190
Number of wheel chair ramps installed in branches across the country	65	60
Internal business process
Incidence of fraud on customer 's accounts or credit cards(per 1000 customers)	5	15
Number of business process re-engineered and simplified within the bank	3	6
Number of new services made available through mobile banking	8	10
Online mobile up introduced	4	3
Learning and growth
Number of employees trained to provide advice to SMEs	2 000	2 500
Number of projects initiated to support community	5	4
Number of graduate trainees absorbed from the community 's most disadvantaged areas	2 000	2 500
Number of community organisations supported or funded or funded by volunteers from both organisations)	8 500	8 000

Required: (b) Using all of the information provided,above discuss fully the performance of the two enties.Note: Use each of the four headings of the balanced scorecard to structure your discussion. (20 marks)

c) Explain the benefits of using the balance scorecard. (5 marks)

[Total : 25 marks]