That night they stop in the Roadside Inn. Pongo booked this 4WD tour specifically because the motels are all 4 star and are advertised to be clean, safe and have onsite restaurants where he can eat. When they arrive at the Roadside Inn, Pongo very quickly discovers that this was inaccurate. The rooms are small, dirty, full of cockroaches and the hotel is definitely not four star. The advertised onsite restaurant consists of a fridge with pies and pasties of indeterminate age that can be heated in the provide microwave. When Pongo goes to complain to the manager, the manager shrugs and walk off.

c) Pongo booked this hotel through the 4WD tour company and would like to know if there is any course of action he can take. (5 marks)