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the 10 Dimensions of Service Quality for healthcare softweare Define what level to achieve in each? How will you achieve it? Reliability: Responsiveness: Competence: Access:

the 10 Dimensions of Service Quality for healthcare softweare Define what level to achieve in each? How will you achieve it? Reliability: Responsiveness: Competence: Access: -Courtesy Communication: Credibility: Security: Understanding/knowing customer: -Tangibles of the goods

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