The 11 Commandments of Good Business

1. A customer is the most important person in any business.

2. A customer is not dependent on us, we are dependent on him.

3. A customer is not an interruption of our work, but the purpose of it.

4. A customer does us a favor when he calls; we are not doing him a favor by serving him.

5. A customer is a vital part of our business, not an outsider.

6. A customer is not a cold statistic, he is a flesh-and-blood human being with feelings and emotions like our own.

7. A customer is not someone to argue with or match wits against.

8. A customer is a person who brings us his wants; it is our job to fill those wants.

9. A customer is deserving of the most courteous and attentive treatment we can give him.

10. A customer is the fellow who makes it possible to pay your salary or commission whether you work in receiving to on the floor with customers.

11. A customer is the lifeblood of business.

What businesses do you see following these 11 commandments? How can you ensure that employees are following these guidelines for good business?