The ABC Company in Saskatoon, SK recently conducted a company-wide employee engagement survey. All departments completed a focus group session with the HR Manager to discuss their survey results.

Employees of the accounting team (8 employees: 5 accounting clerks, 2 payroll specialists and 1 senior clerk) recently participated in their focus group session.

At the conclusion of the session, the HR Manager summarized all the items highlighted during the focus group and asked the participants to select the top three items they would like management to address in the coming year. The action items are outlined below:

1. Increased compensation for accounting clerks
2. More professional development/training opportunities for all
3. Flexible scheduling for all accounting positions

create a SMART goal that addresses each item.