The administrator of Hope Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows:

1	Activities	Activity Cost
2	Patient registration	$6,100.00
3	Verifying patient information	9,400.00
4	Assigning patients	12,600.00
5	Searching/waiting for doctor	8,000.00
6	Doctor xam	4,800.00
7	Waiting for transport	17,500.00
8	Transporting patients	15,800.00
9	Verifying lab orders	14,300.00
10	Searching for equipment	7,800.00
11	Incorrect labs	11,000.00
12	Lab tests	13,200.00
13	Counting supplies	19,800.00
14	Looking for supplies	2,200.00
15	Staff training	7,500.00
16	Total	$150,000.00

The administrator of Hope Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows:

1	Activities	Activity Cost
2	Patient registration	$6,100.00
3	Verifying patient information	9,400.00
4	Assigning patients	12,600.00
5	Searching/waiting for doctor	8,000.00
6	Doctor xam	4,800.00
7	Waiting for transport	17,500.00
8	Transporting patients	15,800.00
9	Verifying lab orders	14,300.00
10	Searching for equipment	7,800.00
11	Incorrect labs	11,000.00
12	Lab tests	13,200.00
13	Counting supplies	19,800.00
14	Looking for supplies	2,200.00
15	Staff training	7,500.00
16	Total	$150,000.00

3. Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.

1	Quality Cost Classification	Activity Cost	Percent of Total Department Cost
2
3
4
5
6
7	Total

4. Determine the percentages of the total ER costs that are value- and non-value-added. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.

1		Activity Cost	Percent of Total Department Cost
2
3
4	Total