Question
The administrator of Hope Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality
The administrator of Hope Hospital has been asked to perform an activity analysis of the emergency room (ER). The ER activities include cost of quality and other patient care activities. The lab tests and transportation are hospital services external to the ER for determining external failure costs. The result of the activity analysis is summarized as follows:
1 | Activities | Activity Cost |
2 | Patient registration | $6,100.00 |
3 | Verifying patient information | 9,500.00 |
4 | Assigning patients | 12,900.00 |
5 | Searching/waiting for doctor | 8,000.00 |
6 | Doctor exam | 4,600.00 |
7 | Waiting for transport | 17,400.00 |
8 | Transporting patients | 16,000.00 |
9 | Verifying lab orders | 14,400.00 |
10 | Searching for equipment | 8,100.00 |
11 | Incorrect labs | 15,000.00 |
12 | Lab tests | 30,600.00 |
13 | Counting supplies | 24,700.00 |
14 | Looking for supplies | 7,300.00 |
15 | Staff training | 5,400.00 |
16 | Total | $180,000.00 |
Required: | |||
1. | Review the Pareto Charts in the panels. Select the Pareto chart the best represents these activities. | ||
2. | Classify the activities into prevention, appraisal, internal failure, external failure, and other patient care activities. Classify the activities into value-added and non-value-added activities. | ||
3. | Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities.* | ||
4. | Determine the percentages of the total ER costs that are value- and non-value-added.* | ||
5. | Interpret the information.
|
2. Classify the activities into prevention, appraisal, internal failure, external failure, and other patient care activities. Classify the activities into value-added and non-value-added activities.
Activity | Activity Cost | Cost of Quality Classification | Value-Added/Non-Value-Added Classification |
Patient registration | 6,100 | ||
Verifying patient information | 9,500 | ||
Assigning patients | 12,900 | ||
Searching/waiting for doctor | 8,000 | ||
Doctor exam | 4,600 | ||
Waiting for transport | 17,400 | ||
Transporting patients | 16,000 | ||
Verifying lab orders | 14,400 | ||
Searching for equipment | 8,100 | ||
Incorrect labs | 15,000 | ||
Lab tests | 30,600 | ||
Counting supplies | 24,700 | ||
Looking for supplies | 7,300 | ||
Staff training | 5,400 |
4. Determine the percentages of the total ER costs that are value- and non-value-added. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.
Question not attempted.
Score: 0/36
1 | Activity Cost | Percent of Total Department Cost | |
2 | |||
3 | |||
4 | Total |
3. Use the activity cost information to determine the percentages of total ER costs that are prevention, appraisal, internal failure, external failure, and other patient care activities. Refer to the Amount Descriptions list provided for the exact wording of the answer choices for text entries.
Question not attempted.
Score: 0/77
1 | Quality Cost Classification | Activity Cost | Percent of Total Department Cost |
2 | |||
3 | |||
4 | |||
5 | |||
6 | |||
7 | Total |
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