The aim of this assignment is to examine your experiences with customers throughout your career and analyse what makes good customer service in a diverse hospitality industry. This report must be professionally presented, with cover page, introduction, conclusion, references. Answer the following questions: (Please give me some references)

1. Reflect on a current or past place of employment you have worked at. Briefly introduce this workplace to your trainer, describe its location and the type of business. Include photos of the venue, menu, and the type of products and services it provides.

2.

Customer requirements	Explanation (List and briefly describe)	Provide professional and prompt service in these circumstance?	How can you share this information with your colleagues on shift?	How can you anticipate the customer needs?	How can you advise customers on menu items?
Dietary preferences:
Expectations of service times:
Any special requests you received:
Any general needs the customers requested:

4. Explain what you would do in the following scenarios to enhance the customer service experience and demonstrate good customer service:

Scenario	Explanation (What solutions could you implement to solve the customer's immediate problem and also demonstrate high quality customer service)	How does this impact the customer?
A customer has ordered a medium rare steak for dinner, the customer has complained that their steak is overcooked. What immediate and follow up actions would you take?
It's a very busy Saturday night, there are delays of twenty minutes on all orders coming from the kitchen to the customer. What can you do to communicate this to customers
A customer has ordered Barramundi from the menu, you have taken the order to the kitchen. The chef has called you back and explained that they have run out of Barramundi. What would you do?
A customer has finished their meal though they have complained to you that it was of an unacceptable standard and is demanding a refund. However, you are not allowed to issue refunds. What would you do?
You notice that there are always delays in service or food items unavailable on the menu and the customers always complain. How could you communicate this information and who would you communicate it to?
A vegan customer has requested a special meal though there are no vegan dishes on the menu. What would you do?