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The Air Travel Consumer Report, a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP), is designed to assist consumers

The Air Travel Consumer Report, a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP), is designed to assist consumers with information on the quality of services provided by airlines. The report includes a summary of consumer complaints by industry group and by com- plaint category.
A breakdown of 1,114 December 2013 consumer complaints based on industry group is given in the following table:

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