The Akzoma Company is a leading supplier of materials and technologies for advertisement production in Canada. The company headquarters is based in Toronto, Ontario. The organisation has another office in London, Ontario. That is relevant from the view point of supplier evaluation, as each office has independent orders and maintains its supply chain. Therefore, supplier evaluations are performed at each office. The application of the approach was conducted in the Toronto office.

The organisation and its offices do not use any type of internal information system. Most tasks are performed with the use of spread sheet application and word processor application. Also for these reasons the organisation didn`t perform supplier evaluation. The issue of supplier reliability influences the organisation processes, and therefore customer satisfaction. Repeated problems related to supplier reliability were quality or delay of supply. The approach was applied for six selected suppliers.

As the supplier evaluation approach, the delivery performance of six suppliers was evaluated based on the following criteria:

Quality of supplies Q

Timeliness of delivery T

And the criteria are evaluated according to following formula: