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The amount of time it takes a customer service representative (measured in minutes) to help with a customer's inquiry can be modelled as a linear
The amount of time it takes a customer service representative (measured in minutes) to help with a customer's inquiry can be modelled as a linear function of the hours of training the representative received. For a random sample of n =81 customer service representatives, the results of a linear regression analysis where the time it takes to help a customer (response variable) has been regressed onto the hours of training the representative received (explanatory variable) is shown in the table below:
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