The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal

t-Test: Two-Sample Assuming Unequal Variances Hotel 1 Hotel 2 Mean 2.214 2.0115 Variance 2.951657 3.57855 Observations 20 20 Hypothesized Mean Difference 0 df 38 t Stat 0.354386 P(T