The Attached post is from to the below question:

Assume you are tasked with providing written and verbal quarterly performance reviews for each of your employees. You have one particular review to do for an employee, Bob, whom you have a great working relationship with. One of Bob's primary responsibilities is to ensure that each outgoing shipment is complete, all items are free of defects, and there are no discrepancies in inventory. In the past few months, however, several customers have complained about the shipments. In two cases, nearly every item in a shipment contained defects. Another concerning factor is inventory has several major discrepancies. Upon further investigation, the orders in question fall under Bob's purview. Bob's overall quarterly performance is poor, and you need to address the problems. Assume the role of the plant manager. The corporate office has tasked you with addressing solutions for these issues with Bob. For your initial discussion post, identify one of Bob's errors and propose a change that he must implement to avoid similar issues in the future. Provide a description of how you would support the employee through proposed changes using the principles of change management.

Peer's post:

Bob Smith, Thank you for being one of our shipment drivers, we appreciate you working for our company throughout the pandemic. Your time and dedication have not gone unnoticed. However, over the past few months, it has been noted that many of your deliveries have been sent out with defective items. Specically, shipping out defective merchandise. This behavior is not common for you and management would like to nd a way to get you back on track. It is important to check items prior to shipping to ensure that there are no visible defects and items are stored properly in containers. Failure to double check the merchandise has led to careless mistakes and customer complaints. To ensure that this does not happen again, management has created a plan that will utilize a checklist for shipment task. This new checklist system will guarantee that procedures are followed and double checked prior to leaving the facility. The checklist will require every employee to initial beside each task aer it has been completed. For example, Sally puts an order of snake plants into a container for shipment and places them onto the truck. She will then need to initial beside the order she prepared and initial that she checked for defects. Because our company believes in providing the best plants out there, we always check multiple times to ensure that these plants are kept in good condition. We understand that change can sometimes feel uncomfortable, but you have support, and we are here to help. An evaluation will be conducted in the next few months to assess if this checklist system works. Overall, you have been an exceptional employee since you began with the company, which is why we want to address this issue. Again, thank you for your continued loyalty to the company and I believe that these changes can help improve your performance over time. Feel free to reach out if you would like to further discuss in more detail. Sincerely