The Balanced Scorecard a strategic performance management tool, used to show performance and trends, and forecast the future. It aligns with and translates a business' vision and mission into performance measures. There are 4 perspectives: Customer. Measures your customers' satisfaction and their performance requirements -- for your organization and what it delivers, be it products and/or services. Financial: Tracks your financial requirements and performance. Internal Business Process: Measures your critical-to-customer process requirements and measures. Knowledge, Education, and Growth: Focuses on how you educate your employees, how you gain and capture your knowledge, and how you use it to maintain a competitive edge within your industry and market segments. You not only have to measure these critical four legs, but also set strategies, goals, objectives, and tactics to make them happen Your assignment this week is to pretend you are in charge of Accounts Receivables for a major company that contracts with the government to deliver certain high-tech products. In light of this type of organization, consider carefully what might be appropriate or of interest to include in your quarterly Balanced Scorecard report that you provide to your company's internal Leadership Team. Elaborate on how would you show it (graphs, charts, dollar amounts, poster, PPTs, etc.). If you have a better idea than a Balanced Scorecard, describe that with substantiation. This is a Q&A format The Balanced Scorecard a strategic performance management tool, used to show performance and trends, and forecast the future. It aligns with and translates a business' vision and mission into performance measures. There are 4 perspectives: Customer. Measures your customers' satisfaction and their performance requirements -- for your organization and what it delivers, be it products and/or services. Financial: Tracks your financial requirements and performance. Internal Business Process: Measures your critical-to-customer process requirements and measures. Knowledge, Education, and Growth: Focuses on how you educate your employees, how you gain and capture your knowledge, and how you use it to maintain a competitive edge within your industry and market segments. You not only have to measure these critical four legs, but also set strategies, goals, objectives, and tactics to make them happen Your assignment this week is to pretend you are in charge of Accounts Receivables for a major company that contracts with the government to deliver certain high-tech products. In light of this type of organization, consider carefully what might be appropriate or of interest to include in your quarterly Balanced Scorecard report that you provide to your company's internal Leadership Team. Elaborate on how would you show it (graphs, charts, dollar amounts, poster, PPTs, etc.). If you have a better idea than a Balanced Scorecard, describe that with substantiation. This is a Q&A format
