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The Balanced Scorecard a.includes non-financial measures like quality, productivity, and customer satisfaction b.includes financial and non-financial measures. c.includes both a and b above d.does not

The Balanced Scorecard

a.includes non-financial measures like quality, productivity, and customer satisfaction

b.includes financial and non-financial measures.

c.includes both "a" and "b" above

d.does not have widespread acceptance among world-class companies

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