The balanced scorecard approach to strategic planning is intended to go beyond conventional financial metrics to provide "a more positive view" of results. What does this mean? A "A more positive view" means using metrics to foster better ways of doing things. B "A more positive view" means using metrics to single out departments that are already doing a good job. C "A more positive view" means using metrics to improve company profits. D "A more positive view" means using metrics to focus on successes instead of failures