The balanced scorecard flow model describes the relationship between the four perspectives of a strategy - financial, customer insight, internal process, and learning and growth. Each of these perspectives works in tandem to provide an overview of the organization's performance. Changes within each perspective can have an effect on the others, as better internal processes can lead to improved customer service, customer loyalty, and increased profits. The cause and effect flowchart visualizes this relationship between the aspects of the strategy in order to understand the organization's performance and how it can be improved.

Explanation:

• The balanced scorecard flow model describes how each of the four perspectivesfinancial, customer insight, internal process, and learning and growthwork together to provide an overview of the organization's performance. The financial perspective focuses on understanding financial performance and values such as profit, cost and efficiency. The customer insight perspective looks at the customer experience and value to the organization through aspects such as customer satisfaction, customer retention and customer loyalty. The internal process perspective evaluates the effectiveness of business processes and the quality of the outputs they produce.
• Finally, the learning and growth perspective looks at employees' knowledge, skills, and abilities and the ability of the organization to innovate and take advantage of future opportunities. Each of these perspectives is intertwined, meaning that changes in one perspective can affect the others. For example, improved internal processes can lead to improved customer service, which in turn can lead to increased customer loyalty and increased profits.

Question 2

• The balanced scorecard model has four perspectives: financial, customer insight, internal process, and learning and growth. The financial perspective is a measure of the organization's financial performance, which can be affected by changes in customer insight, internal process, and learning and growth.
• Changes in customer insight can influence customer satisfaction, customer retention, and customer loyalty, which can in turn affect the financial performance. Changes in internal process can lead to higher quality products and services, resulting in better customer satisfaction, retention, and loyalty, which also leads to better financial performance. Finally, changes in the learning and growth perspective can lead to increased employee performance, better customer service, and a greater ability to innovate and take advantage of future opportunities, all of which can have a positive impact on financial performance.

Question 3

• Financial Customer Insight Internal Process Learning & Growth
• If there is no example or element of a particular perspective, this should be indicated by circling it blank to indicate the lack of a "connection" in the strategy. For example, if there are no examples or elements of the financial perspective, this should be indicated by a blank circle in the flowchart to show that this perspective is not a part of the overall strategy.
• Similarly, if there are no examples or elements of the customer insight perspective, internal process perspective, or learning and growth perspective, these should also be indicated by blank circles. This is important because each of the perspectives is interconnected and affects the others. Therefore, any strategy should take into account all of the perspectives to be successful.

Questions

1. create diagrams,Flowcharts, workflows and other process diagrams.