The balanced scorecard is a tool for strategic leaders and managers to evaluate the performance of an organization by tracking some carefully selected measures in four dimensions of the organization's progress: _______________________________. Question 1 options: a) ROA, ROI, EBITDA, P/E b) financial, customer, internal business process, and learning and growth c) customer satisfaction, brand position, sales growth, market share d) market share, customer satisfaction, ROI, and stock price