The balanced scorecard measures an organisation's performance from all of the following perspectives EXCEPT:

Select one: A. government B. learning and growth C. customer D. financial

In general, profit potential ______ with greater competition, stronger potential entrants, products that are similar, and more-demanding customers and suppliers.

Select one: A. increases exponentially B. decreases C. stays constant D. increase

Scrap is an example of: Select one: A. prevention costs B. appraisal costs C. internal failure costs D. external failure cost

Spoilage is an example of: Select one: A. prevention costs B. appraisal costs C. internal failure costs D. external failure costs