The Balanced Scorecard: Stakeholder Values

In the balanced scorecard approach, stakeholder groups with different perspectives value different performance goals. Sometimes, however, they may be interested in the same goal. Indicate which stakeholder groups - financial (F), learning and growth (L), internal business processes (P), and customer (C) - value the performance goals that follow.

a.high wages

b.safe products

c.low-priced products

d.improved return on investment

e.job security

f.cost-effective production processes

Responsibility Centers

Identify the most appropriate type of responsibility center for each of the following organizational units:Cost Center, Investment Center, Profit Center, Revenue Center

a.The sheets and towels laundry facility of a large hotel chain

b.The online order department of a retailer

c.A manufacturing department of a large corporation

d.An urgent care clinic in a community hospital

e.A famous brand of a large corporation