Question
The balanced scorecard uses nonfinancial measures to evaluate organizational performance. Four perspectives form the basis of the balanced scorecard: Customer Internal Processes Innovation/Learning Financial From
The balanced scorecard uses nonfinancial measures to evaluate organizational performance. Four perspectives form the basis of the balanced scorecard:
- Customer
- Internal Processes
- Innovation/Learning
- Financial
From each perspective, information is gathered, referred to as key performance indicators (KPIs), to compare actual amounts to goal amounts. The KPIs are used by management to assess leadership and company performances.
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Financial Accounting
Authors: Robert Kemp, Jeffrey Waybright
3rd Edition
133427889, 978-0133427882
