The balanced-scorecard can accommodate Question 27 options: a) only short-term performance metrics. b) only long-term performance metrics. c) both short- and long-term performance metrics. d) neither short- or long-term performance metrics.The management of a company is assessing the value of all the tangible resources the company owns. Which of the following will be included in this assessment? Question 28 options: a) a reputation for fast customer service b) a culture of proactive communication c) patents for electronic components d) the punch presses that produce parts