The basic belief of scientific management is that:

Question 1 options:

	you should apply statistical models and computer simulations to managerial activities.
	there is no "one best way" to make an organization effective and efficient.
	if certain factors occur, there is "one best way" to manage.
	organizations are interrelated and interdependent parts arranged to produce a unified whole.

Question 2 (5 points)

Which statement accurately defines work specialization?

Question 2 options:

	Work specialization clarifies who reports to whom.
	Jobs are ranked relative only to their worth or value to the businesses.
	It is the degree to which tasks are grouped together.
	Individual employees specialize in doing part of an activity rather than the entire activity.

Question 3 (5 points)

Which element of motivation concerns the effects of effort on the organization one works for?

Question 3 options:

	Energy
	Direction
	Achievement
	Hygiene
	Persistence

Question 4 (5 points)

Which of the following is one of the major characteristics of an organization?

Question 4 options:

	Rules guiding the actions of members
	Specified organizational hierarchy
	External support
	A plan to achieve profit
	A single, defined authority figure

Question 5 (5 points)

Which theory is based most on extrinsic motivation?

Question 5 options:

	Hierarchy of needs
	Expectancy theory
	McGregor Y theory
	Job characteristics model
	Goal-setting theory

Question 6 (5 points)

What is the process of translating a message after it has been received?

Question 6 options:

	Encoding
	Decoding
	Channeling
	Filtering
	Intoning

Question 7 (5 points)

What does operations management refer to?

Question 7 options:

	Limitation of acceptable risks
	Application of employee skills
	Use of the transformation process
	Maintenance of status quo
	Study of inner workings of a company

Question 8 (5 points)

What occurs in value chain management?

Question 8 options:

	Focus on only production inputs
	Measurement of revenues and expenditures
	Direct customer service tasks
	Work related to all aspects of production
	Evaluation of an overall organization

Question 9 (5 points)

All of the following are part of the process of organizational design except __________.

Question 9 options:

	determining the level at which decisions are made
	deciding how specialized jobs should be
	determining rules for employee behavior
	determining goals for the organization

Question 10 (5 points)

When does a company achieve a sustainable competitive advantage?

Question 10 options:

	When it has unique access to resources
	When it has greatest market share
	When it has lowest producer costs
	When buyers prefer its products over competitors' in the long term