The beauty of our system, said Michelle Larson, is that you can monitor the actions of all your employees and all your managers.

Michelle was talking to Benjamin Monteagudo, chief operating officer for Mamma Mia Fast Italian Kitchens, a chain of 150 casual dining and carryout Italian food restaurants. Benjamin had called POS-Video Security, the company Michelle represented, because, for the second time this year, one of Benjamin regional managers had discovered a case of employee manager collusion. Working together, the employee and manager stole revenue from their restaurant by manipulating their units POS system.

Im pretty sure I see how your companys product would have detected our most recent theft problem, but go over it one more time, said Benjamin.

Okay, Benjamin, Id be glad to, said Michelle. Essentially, our new system goes beyond traditional surveillance methods by synchronizing the video with the data mined from your POS system to create detailed, customized video reports. Potentially fraudulent activity such as manager overrides, coupons or comps, or even a cash drawer being open for too long, is tracked and the corresponding video surveillance can be searched by transaction number. Data reports and streaming video, both real time and stored, can be accessed securely on a PC, smart device, or in the cloud.

So, for example, replied Benjamin, when a sales void occurs, your system identifies the portion of video that was recording at the time of the void and would then allow my regional managers to view just that portion of the video so they could see what was going on in the store at the precise time of that transaction.

Exactly, said Michelle.

Question

1. What types of employee fraud do you think could be uncovered utilizing the technology offered by POSVideo Securitys new product?
2. Do you think that the behavior of most dishonest cashiers and managers would be changed if they knew their actions were being video recorded?
3. What issues should Benjamin consider as he evaluates the potential benefits to be gained from the purchase of an advanced technology control system such as the one offered by Michelle's company?