The Berman Company enjoys a reputation as a good place to work. The company strives to provide quality services for clients.

Situation 1: Harvey Hess likes to be the first to know what's going on in the office. One of the reasons he is so well informed is that he looks through the papers on the other employees' desks.

Situation 2: To improve customer-service quality, employees' telephone calls are monitored. Monitoring is random and employees do not know when a quality manager is listening to a call. Customer-service representative Ryan Ward made a personal phone call while Megan Burke was monitoring the line. During the call, Ryan made plans for his weekend activities.

Situation 3: Antonio Morrison used his office computer to prepare his rsum and some cover letters. Darrin worked on these documents after hours and provided his own paper for printing. He later learned that his supervisor knew about his job search. The supervisor, David Williams, found the computer files while looking for a report that Darrin had prepared.

Use the three-step checklist to determine whether the actions above demonstrated ethical behavior.

Is this action illegal? Explain your reasoning.

Does the action violate company or professional standards?

Who is affected, and how, by the action?