The Board of Directors of M/S Bajaj Auto Ltd. met and decided to make certain adjustments in the existing staff of its Akurdi plant. After the meeting, the Managing Director informally told his Secretary that there may be changes in the staffing pattern of Akurdi plant. The Secretary told her friends during lunch break that the plant would soon be laying off employees. Even though, she took a promise that they will not tell anybody, her friends sounded some employees of the plant about the impending danger. The employees union not only presented memorandum to the authorities but served a notice to go on strike also.

Questions(5M)

1. Identify the barriers of communication in the case.(2M)

2. Was there any encoding and decoding of the message?(2M)

3. What lessons do you draw from the issue by assuming you as the Managing Director?(1M)