- The business has been operating with an Information System (IS) supports this selling approach. - This Sales IS system supports the operation of the business processes involved in shipping the clothing, billing for retained clothing and managing the returned clothing. - Specifically, the existing IS supports soliciting information about the customer dressing style in order to develop shipments that are appropriate for the customer preferences; prepares shipments with the correct frequency, tracks returned clothing from customers, bills for retained clothing, follows-up on non-responses, tracks retained clothing not paid for. - This Sales Systems supports the management of the operational business system. - What the system does not do is provide information on how well the process is working and whether it is achieving its business objectives of incremental sales and profits - This task is to identify the functional requirements for an Information system to provide the strategic management information on how well the process is working and whether it is achieving its business objectives of incremental sales and profits Requirements to be Identified - The requirements that will provide the information and analysis to enable management to determine whether that the process is working and achieving its business objectives of incremental sales and profits - The system deliverables based on these requirements will address: - how well the operation is functioning, -how well the process is working, -how successfully the clothing selection process matches the customer needs, -what the Trunk Club is contributing is to revenue and profit Identify the system requirements that will enable the system users to answer the questions: 1. Are we achieving incremental sales? 2. Are shipments timely, is the process is working well? 3. Are customers retaining a significant proportion of the product sent to them? 4. Does the system confirm financial integrity: payments are received for all retained clothing? 5. Is returned merchandise speedily made available for subsequent sale? 6. Is the process contributing to the business objectives of incremental revenue and profit? O Requirements will describe functionality that will be analyzed to identify process and data needs to support the business objectives. They will form the basis for the processes that will be implemented in computer programs, and the data that will be available from the databases that will be designed. These together will support the business objectives. O A system of this size will have many requirements. For your response identify only one for each business objective. This will mean that the requirement could address a subset of the requirement. O Think of these requirements as additional information the business needs to track effectiveness. The system to support operations alrear exists. The business objectives are shown in the rubric below. Rubric \begin{tabular}{l|l} \hline Isiness Objective & Requirements \\ \hline 1.Achievingincrementalsales & \\ \hline 2.Shipmentstimely.Howwellistheprocessworking? & \\ \hline 3.Customerpreferencematching.Howeffectiveisthepreferencematching? & \\ \hline 4. Payments are received \\ for all retained \\ clothing? \end{tabular} Purpose: O The purpose of this extra credit opportunity is to test your understanding of the development of requirements to provide the information needed to support the management of the business and ensure that the business processes are working well. O The Business: Trunk Club. Trunk Club is focused on the luxury market. This is a competitive market and is targeted by many retailers because of the high margins and profit potential - The business has a Web site - Their slogan is "Get Hand-Selected Items Chosen Just for You. " - To subscribe to the service a potential customer will have answered a series of questions about their dressing styles and about the desired frequency of having clothing delivered to them. - This survey has been completed and the Trunk Club has developed a set of clothing preferences for each of its customers, from the answers to the questions. - Based on the answers to these questions, Trunk Club will send the customer a selection of clothes. These clothes are selected based on the dressing preferences Trunk Club developed from the responses to the initial questions. - The customer keeps the clothing she likes and returns those rejected. - Trunk Club bills for the clothing retained. - Selling directly in this way gains access to a market of "stay at home" shoppers. - The returned clothing is cleaned and placed in inventory to be available to be sent to other customers. Background - The business has been operating with an Information System (IS) supports this selling approach. - This Sales IS system supports the operation of the business processes involved in shipping the clothing, billing for retained clothing and managing the returned clothing. - Specifically, the existing IS supports soliciting information about the customer dressing style in order to develop shipments that are appropriate for the customer preferences; prepares shipments with the correct frequency, tracks returned clothing from customers, bills for retained clothing, follows-up on non-responses, tracks retained clothing not paid for. - This Sales Systems supports the management of the operational business system. - What the system does not do is provide information on how well the process is working and whether it is achieving its business objectives of incremental sales and profits - This task is to identify the functional requirements for an Information system to provide the strategic management information on how well the process is working and whether it is achieving its business objectives of incremental sales and profits Requirements to be Identified - The requirements that will provide the information and analysis to enable management to determine whether that the process is working and achieving its business objectives of incremental sales and profits - The system deliverables based on these requirements will address: - how well the operation is functioning, -how well the process is working, -how successfully the clothing selection process matches the customer needs, -what the Trunk Club is contributing is to revenue and profit Requirements to be Identified - The requirements that will provide the information and analysis to enable management to determine whether that the process is working and achieving its business objectives of incremental sales and profits - The system deliverables based on these requirements will address: - how well the operation is functioning, -how well the process is working, -how successfully the clothing selection process matches the customer needs, -what the Trunk Club is contributing is to revenue and profit Tasks: Identify the system requirements that will enable the system users to answer the questions: 1. Are we achieving incremental sales? 2. Are shipments timely, is the process is working well? 3. Are customers retaining a significant proportion of the product sent to them? 4. Does the system confirm financial integrity: payments are received for all retained clothing? 5. Is returned merchandise speedily made available for subsequent sale? 6. Is the process contributing to the business objectives of incremental revenue and profit? Requirements will describe functionality that will be analyzed to identify process and data needs to support the business objectives. They will form the basis for the processes that will be implemented in computer programs, and the data that will be available from the databases that will be designed. These together will support the business objectives. O A system of this size will have many requirements. For your response identify only one for each business objective. This will mean that the requirement could address a subset of the requirement. O Think of these requirements as additional information the business needs to track effectiveness. The system to support operations already exists. O The business objectives are shown in the rubric below