The case of Cassandra Chiu "Singaporean guide dog owner 'refused' service at McDonald's"

Question 1 The fast-food giant came up with several apologies and statements post this incident to neutralise the outrage expressed by netizens about the insensitivity shown by McDonald's staff towards Chui and her guide dog. Answer the following sub-questions based on your understanding of this incident and course concepts.

a) Making reference to the current context, identify and explain another real-life example (local or international) where a multi-national corporation or an international brand or food chain tried to take remedial action after being called out for exclusionary behaviours on the diversity and inclusion front.

b) Examine your personal views about guide dogs and their movement in public places?

c) Discuss the potential psychological sources/mechanisms behind the behaviours of the manager and staff in this incident.

d) Illustrate legal frameworks are present in Singapore to support the use of guide dogs? Explain whether the legal are remedies enough? Why or why not?

Being an active ally of inclusion requires you to reflect on how you can practice allyship, improve your diversity competence, and apply lessons learned in class.

a) What is your personal definition of exclusion?

b) Recount any life experience(s) that have shaped your personal definition of exclusion?

c) Assess how can you become a better ally of disability-related issues in the future based on your understanding of your capabilities for change?

d) Applying your knowledge of the CARE framework, how do you think you can care more about being inclusive towards persons with disabilities?