THE CASE OF THE MOROCCAN GUEST: A BREACH OF GUEST PRIVACY AT HOTEL PANAM CLASSIC FACTS: The case discusses how a hotel, Panam Classic breached a hotel guest privacy by releasing pertinent and confidential information to an external individual. Even though the hotel invests in guest satisfaction and employee training, inappropriate communication, and inadequate training led to a breach of it's guest's privacy. This resulted in guest dissatisfaction and could have led to legal problems for the hotel. The hotel had to evaluate its policies, guest privacy as well as assess its training programs and its communication within the organization. The hotel is now task with doing service recovery, in a bid to uphold its reputation. Instructions: Provide the conclusion or the result of the case if it already closed. If it is still ongoing, provide an update on the case. How and Why is it related to the TOURISM AND HOSPITALITY TRANSPORTATION Conclusion: What have you learned with the topic? How will this be relevant to you as a future Tourism and Hospitality Professional? Format: I. Case Result/Update Il. Case Relation to Ill. Conclusion IV. Reference