The case revolves around the radical rewiring of the entire organization for the new digital era (p3).

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The case revolves around the "radical rewiring of the entire organization for the new digital era" (p3). a. What is meant by this term? b. How was combining the Technology and Operations functions into one T&O organization a key organizational enabler to accomplishing this "rewiring"? Provide supporting examples. c. Explain how the creation of a new "Technology Platform" as well as the "Design of the New Customer Experience" were both essential to making this DT successful? Provide supporting examples.

Posted Date: May 16, 2024 01:05 PM

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The case revolves around the radical rewiring of the entire organization for the new digital era (p3).

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