Question
The Case Study Company Name: Anzac Airport Anzac Airport is a small private airport which provides passenger and freight services for local clients and businesses.
The Case Study
Company Name: Anzac Airport Anzac Airport is a small private airport which provides passenger and freight services for local clients and businesses. Anzac Airport must be compliant with all commonwealth and state laws and regulations regarding airport facilities and operations. The organizational structure of Anzac Airport consists of three departments which support five areas of operational activity: Administration, Information and Technology, Security, Finance, and Airport Operations. The Information Technology team is under the Information and Technology department. They currently spend 80% to 90% of their time dealing with a constant stream of desktop support issues.
20XX IT Budget Staff salaries and professional development $230,000 Hardware purchases $140,000 Software Purchases $140,000 There is some flexibility in this budget but the overall budget of $510,000 for the year must be met.
Responsibilities of the Information Technology department
Current Configuration:
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Business Needs:
Technical Requirements:
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Company Policies:
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Assessment 1 task 6 Troubleshooting and site related issues
Task 6 is the final stage of the server deployment. This is essentially an extension of task 5 (testing), and is intended to familiarize you with the process of testing and troubleshooting followed by more testing and troubleshooting until all tests consistently produce the expected results without anomalies. Task 6 also addresses site related issues such as OHS, consultation, and site access.
In preparation for task 6 students will need to:
- Refer to action plan from task 2 to confirm that your test plan addresses the original business requirements
- Refer to the test plan from task 5 to make sure that all necessary tests are done until all problems have been resolved.
For task 6 students are required to complete the following activities:
- Apply troubleshooting tools and techniques including network diagnostic utilities, and problem solving methods:
- Examine the evidence
- Use a process of elimination
- Use known good components
- Consider the usual suspects
- Beware of problems with multiple causes
- Test each component multiple times under different conditions to identify hidden anomalies. For example:
- Does your DHCP service deploy dynamic address to hosts and static addresses to the Servers?
- Are file resources accessible to allowed users but inaccessible to disallowed users?
- Does your firewall scan email attachments as well as files in the file system?
- Does Active Directory have user objects for all users and groups, and computer objects for computers?
- Is there a secondary DNS service running for redundancy?
- Have you tested it?
- Have you assumed the role of a hacker when testing security settings?
- Update the test plan to reflect configuration changes and additional tests that have been made.
- Formalize the test plan into a report that shows:
- server configuration
- operational changes
- current server status
- Address site conditions and consultation requirements.
- Draft an email to key stakeholders requesting feedback on requirements for the server and requesting signoff to proceed with server installation.
- Compose a risk assessment focusing on OHS considerations
- Electricity hazards
- Lifting hazards
- Cabling and furniture hazards
- Draft an email which addresses the following issues
- to assure access to the site
- to notify key stakeholders of the downtime
- to ensure the task is coordinated effectively with others involved at the worksite
- clean-up and restoration of worksite to clients satisfaction
- Prepare an agenda and conduct a meeting to address the following issues (each of these items must be on your agenda). Notify your teacher or when the meeting begins as they will attend. Each student must participate in the meeting discussion to demonstrate an understanding of the subject matter. You will be expect to participate in the discussion by listening, observing, and questioning to clarify and revise your understanding. You should be able to communicate clearly using appropriate technical language.
- business problems and opportunities
- scope, objectives and budget
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- confirming details with appropriate person
- how the project should be managed i.e. formal project management software etc.
- assessment of project risks
- ergonomic and OHS assessment with risk assessment
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This is predominately a practical activity therefore you will be expected to submit screenshots of your various testing activities. The completed work must be observed by your teacher to show that all testing and troubleshooting tasks are completed.
- Apply troubleshooting tools and techniques including network diagnostic utilities, and problem solving methods
- Test each component multiple times under different conditions to identify hidden anomalies
- Update the test plan to reflect configuration changes and additional tests that have been made.
- Complete final documentation of system for handover (use the template provided).
To successfully submit your work you must:
Copy the following electronic documents into your dropbox
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- The further various screenshots of testing performed
- OHS risk assessment performed
- Draft email to stakeholders re servers and signoff
- Draft email re access, downtime, etc
- Meeting agenda and outcomes
- Updated test plan
- Final documentation (template) including Exec Sum, all sections, Sign-off of implemented servers, network, security, DR and final costings.
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