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The case study makes this statement: Design thinking is an essential tool for simplifying and humanizing. It can't be extra; it needs to be a

The case study makes this statement: Design thinking is an essential tool for simplifying and humanizing. It can't be extra; it needs to be a core competence. This statement is located on page 70 under: What Types of Companies Are Making This Change? Read this section. Then in 1-2 quality paragraphs explain how you would use design thinking in your organization

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