The Case Study(copy the link and paste in new tab): https://www.dropbox.com/scl/fi/7dz9ypl3t4mhwpna62ulj/Case-2_Techserv.pdf?rlkey=2cauvuhsssvxq0f5n24jg5bdj&dl=0

The Textbook(only need chapter 8)(copy the link and paste in new tab): https://www.dropbox.com/scl/fi/d3f3bezv4j38kc6h9r9ql/Information_Technology_Project_Management_-_Kathy_Schwalbe_-_9_2018_-_Cengage_Learning_-_9781337101356_-_898b4c63fc4ce9c7d00b8b4fe7668ad7_-_Annas_Archive.pdf?rlkey=tai6h6okmwzxrqizkmce42bbg&dl=0 Please answer all of the points below using the chapter 8 of textbook(answer it about the case study added above): Then, evaluate the quality management, clearly identifying form the case if quality of its outcome, was a factor or not, and choose one of the modern quality management methods presented in Ch.8 and apply it to your case.

PLEASE MAKE THE ANSWER LENGTHY AND PLEASE GIVE EXAMPLES FROM THE TEXTS(maybe quotes).