1. The CEO and his top managers have asked themselves two important questions: a. do customers value what the company is providing; and b. can the company make money doing that? This group is developing a ________.

select one:

a. competitive advantage

b. BCG matrix

c. business model

d. strategy

2.Which one of the following is true of nonverbal communication?

Select one:

a. It is synonymous with body language.

b. It is involuntary; it cannot be used deliberately.

c. It is absent in spoken communication.

d. It usually carries greater impact than verbal communication.