The CEO of a small retail chain is visiting a client. They call the help desk in a panic and request a password reset because it expired. The technician says they are not allowed to manually reset passwords but to kindly use the online password reset system. The CEO gets irate, says "You're fired," and hangs up$.$ Which of the following best characterizes what happened, or what should have happened?

Group of answer choices

The technician should have requested approval from the manager.

The technician should have changed the password.

This is an example of social engineering.

The technician did the right thing.