Question
The CEO of JoeJoe Snacks Corp. is concerned about the amount of resources currently spent on customer warranty claims. Each box of snacks is printed
The CEO of JoeJoe Snacks Corp. is concerned about the amount of resources currently spent on customer warranty claims. Each box of snacks is printed with the following logo: "Satisfaction guaranteed or your money back." Since the number of claims is high, she would like to evaluate what costs are being incurred to ensure the quality of the product. The following information was collected from various departments within thecompany: Requirement 1.
Prepare a Costs of Quality report. In addition to listing the costs by category, determine the percentage of the total costs of quality incurred in each cost category. (Round the percentage to the nearest whole percent.)
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