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The Challenges of Poor International Human Resources Management Integration - The Expatriate Managers Dilemma XYZ Corporation, a multinational tourism, hospitality and events management solutions company,
The Challenges of Poor International Human Resources Management Integration - The Expatriate Managers Dilemma XYZ Corporation, a multinational tourism, hospitality and events management solutions company, decided to expand Its operations to a new market In Singapore. The head office is currently based In Adelaide, South Australla. To lead the local team and oversee the establishment of the new office, the company selected John Miller, a seasoned manager from the headquarters, to relocate with his family. John Miller, despite his successful track record In Australla, experienced significant cultural shock upon arriving In the new location. The work culture, communication styles, and business practices were vastly different from what he was accustomed to, leading to challenges In managing the local team. The difficultles extended beyond the workplace as John's spouse and children faced challenges adapting to the new cultural environment. The language bander, social customs, employment opportunity for his spouse and education system differences created a sense of Isolation and discomfort for the family., causing significant stress for Jonh, especially when the weekly hours expectations are higher than In Australla, limiting family time. Exdoing employees In the new office raised complaints about John's management style. They felt that he was Imposing practices from the headquarters without understanding the local work dynamics. Complaints Included a lack of sensitivity to cultural differences, communication Issues, and a perception of favouritism towards expatriate employees. The lack of effective communication exacerbated the situation. John struggled to convey his expectations, and local employees found it challenging to express their conceme. This breakdown hindered teamwork, reduced morale, and affected overall productivity. The company falled to provide adequate support for John's family to ease their transition. The absence of cultural orientation programs, language support, and community Integration resources further compounded the challenges faced by the expatriate manager and his family
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