Question
The Chief Information Officer (CIO) of a fum observes that the newly installed Management Information System (MIS) is not being used by middle managers as
The Chief Information Officer (CIO) of a fum observes that the newly installed Management Information System (MIS) is not being used by middle managers as much as was originally expected. The managers often approach the CIO or some other "computer expert" for help or, worse still, make decisions without facts. "There is surely a problem here," the CIO exclaims. Talking to some of the middle-level managers, the CIO finds that many of them have very little idea as to what MIS is all about, what kinds of information it can provide, and how to access it and utilize the information. The CIO uses the Internet to explore further information on the lack of use of MIS in organizations. The search indicates that many middle-level managers especially the old-timers - are not familiar with operating personal computers and experience 'computer anxiety." Lack of knowledge about what MIS offers is also found to be another main reason why some managers do not use it. This information helps the CIO to narrow the broad problem area and to define the problem statement: a) Define the problem statement for this problem situation (5 marks) b) Develop a short questionnaire of at least ten questions measuring the various factors theorized to influence the use of the MIS by managers (10 marks) C) Generate at least five null hypotheses that the CIO should generate for testing and subsequently highlight the importance of hypotheses in research (5 marks) d) Highlight an appropriate title suitable for this problem situation (3 marks) e) Briefly discuss eight other sources of information that the CIO can utilize apart from the internet (4 marks)
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