The City Hospital HIM department employs 17 people. Only 2 employees are male, Ralph, and is 74 years old, and process the disclosure documentation for the department. He keeps to himself because he feels that the other employees think he is slow and they have nothing in common. Seventeen-year-old Celine is a recent high school graduate who is going to school at night and enjoys social media and has a best friend who is getting married to his boyfriend this summer and is all she talks about. Teal is a 27-year-old hard worker who is always 7 minutes late for work in the morning and spends the first 15 minutes at her desk putting on her make-up for the day. When she does finally start working she gets a lot done and outperforms the others in her department. Teal speaks English as a second language and is very hard for others in the department to understand. Finally, David is a 54-year-old department manager who is putting in his time before his retirement in 4 months. David is a family man who believes strongly in the beliefs of his church and often shares his church doctrine with his employees during their annual evaluations.

To Do:

Evaluate the culture of the City Hospital's HIM Department.

• Employees:
  • Ralph
  • Celine
  • Teal
  • David

Part 1

• Analyze each employee and provide what potential biases and prejudices each one may have.

Part 2

• What training could help the department and the employee with cultural awareness?
• Why and how would you scope the success or failure of the training?
• What policies may you write to assist your venture and how would you review the outcomes?