The city manager comes to you as fire chief and says that a recent citywide study indicates that firefighters respond to emergencies only at a rate of approximately 15 percent of their on-duty time. The city is facing major budget reductions due to the general economy and a rapidly decreasing tax base within the city limits. The city manager expects that the fire department will have to make major cuts due to the inactivity of the fire depart-ment. How do you respond to this? Draft a response back to the city manager indicating the efficiency and effectiveness of the fire department. What cri-teria will you use to support this