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The Company employs batch processing for cash receipts. Customers repeatedly contact the company complaining that payments have not been credited to their account. Further investigation
The Company employs batch processing for cash receipts. Customers repeatedly contact the company complaining that payments have not been credited to their account. Further investigation revealed that data entry clerks have unintentionally been applying payments to the wrong customer account numbers. Which of the following controls would help DETECT such a situation? Select one: O a. Turnaround documents O b. Batch controls O c. Key verification O d. Check digits
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