The concept of quality is different for everyone, and people usually define it in many ways. Some think of quality as excellence, others view it as lack of manufacturing or service defects, while some views it as related to product features or price. Perceived quality by customers is a major criterion by which they make distinctions in the market place. It depends upon customers whether they express them openly or keep them in the back of their minds. The extent to which a purchase meets these criteria determines product quality in customer eyes. For example, the quality of an exercise facility can be defined as: variety of gym equipment, value for the price of membership, accurate billing, atmosphere of the gym etc.

Being a student enrolled in an online programme, give your opinion about the quality of the online programme in UNITAR. Is it satisfactory or not? Give a minimum of three logical reasoning to support your answer.