The concerns with the passenger handling issue how to deal with the problem in the airline, whether it is the fault of the crew or the passengers. However, the common objective of the airlines is to provide their customers with services that are satisfactory. Some examples of customer service issues include baggage theft, delayed flights or flight issues, uncomfortable seats, hidden fees, and waiting times. Additionally, it is their responsibility to guarantee that travellers are handled efficiently during the entire airport experience. In addition to helping passengers with check-in, reservations, rebooking flights, and luggage check-in, it is their responsibility to protect the safety of their passengers. To avoid conflict, the airline employees should undergo training on how to handle some of the passengers' concerns or issues