The connection between Customer Understanding and Design and Delivery is very clear. Use these two Discussion Prompts to show that you understand the relationship between Customer Journey Mapping and the elements within Human-Centred Design.This is also an opportunity for you to reflect on the delivery of the design option (hypothesis) that your small group provided during the workshop. When you relate it to the six pillars of experience delivery excellence can you see where there may be challenges?

Use the following question to discussion post for the Design & Delivery Discipline.

1. Thinking back to your Customer Journey Mapping reflection, to what extent does the solution proposed (the Hypothesis) meet the 3 elements ofHuman-centred Design(Desirability, Feasibility, Viability)?