The consumer loan division of a major bank wants to determine the size of the staff it would need to process up to 215 loan applications per day. It estimated that each loan officer can process a loan application in approximately 15 minutes. If the utilization of a loan officer is 0.70 (70 percent) and each loan officer works eight hours each day, how many loan officers would be needed to handle that volume of business? Round your answer up to the nearest whole number.

loan officers

The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally, a typist enters the information into the computer system and processes the new license. It takes an average of six minutes to fill out an application, two minutes to take a picture, and nine minutes to process the new license. Due to county and state budget cuts, Archer County Courthouse now has only three clerks and two typists and expects to process 43 drivers/hour. What is the current labor utilization of each labor type? Do not round intermediate calculations. Round your answers to the nearest whole number.

Labor utilization of clerks: %

Labor utilization of typists: %

Where is the bottleneck in this three-stage process?

The ability of the system is limited to -Select-clerkstypistsclerks and typistsItem 3 .

How might the job and process design be improved?

The best way to help alleviate this bottleneck is by using -Select-betterworseItem 4 work practices and technology to -Select-reduceincreaseItem 5 service rates.