The Consumer Protection Branch (Ontario) is part of the Ministry ofSmall Business and Consumer Services.Using the following website(s) answer the following:

http://www.ontario.ca/consumers/consumer-protection-ontario

Like their Facebook page and get the latest scams in your feed: https://www.facebook.com/ONconsumer

1.What is the difference between a credit counsellor and a debt settlement company (See Stop Collection Agency Calls)?

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Give two warnings that should make you beware ofa debt settlement company that should not be trusted:

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2.Your business failed to reply to a consumer complaint and you ignored a warning letter.Now you are subject to a compliance inspection.What actions must you comply with during an inspection? (see "For businesses" )

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3.Last week I got a new starter in my car.The mechanic used a reconditioned part since I have an older vehicle and it made financial sense.Today I'm stuck in a parking lot 200 km out of town and can't start my car.I don't have CAA to tow my vehicle!! What are my rights? (hint: on newer site scroll down to "Drivingand Vehicles" then Repairs and then Repair Warranty )

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4.I am planning refurnishing my living room and with COVID, I am more reliant on shopping remotely and I am wary because furnishings are a big investment. Search the consumer beware database and see if there are any companies I might want to be aware of and list one company that appears.(See "Take Action"" then "Consumer Beware List", then look for this button:

In the dropdown menuchoose "Home Furnishings and furniture" - it's also fun to take a look at many of the home renovation companies and heating and cooling companies you might want to stay away from while you are here!

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1. Scammers and Fraudster!I've been doing a lot of online shopping.Give me 3 tips to avoid Identify Theft while online or on my phone!

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b.Did you know that Canada has a "Little Black Book of Scams" available in 9 languages: https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04333.html

Go to "Tax Scams" and list 3 things the CRA will NEVER do:

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