The COVID-19 pandemic changed, maybe indefinitely, how and where we work. Social distancing and work-from-home mandates protected some, but frontline workers had no such protections. Many typesof jobs were eliminated or changed to accommodate these restrictions, and supply chains morphed to offer safer, omni-channel fulfillment options.

• Summarize a specific change in a category of job or change in order fulfillment options that resulted from the COVID-19 pandemic. (For example, change in responsibilities (and technologies) for cashiers.) Was this change beneficial or detrimental to the existing workforce? Will this change be beneficial to the overall supply chain or its individual members in the long run?