The COVID-19 pandemic has created opportunities and challenges for businesses in many countries. GAP is trying to restructure the company for the future. Wall Street Article, "Can Gap

Escape the Whirlwind? New CEO Confronts Years of Decline," Link:

https://www.wsj.com/articles/gap-stores-ceo-sonia-syngal-retail-economy- 11603424943?mod=hp_lead_pos4

For this case study, please address the following topics: PARAGRAPH FORM

1. Develop a communication plan to retain your best employee? ONE THOUSAND WORDS

2. Design an employee training program that is focused on superior customer service to improve the brand of your selected company? ONE THOUSAND WORDS