The Craft House

Penny works for a retail shop called The Craft House. Penny was often quite rude to customers when they annoyed her. One morning, her supervisor asked Penny into her office and informed her that her behavior was unacceptable. To be rude to one customer could cause several customers not to come back. Penny's supervisor told her that retaining a customer is much cheaper than trying to get a new one. After their constructive discussion, Penny's boss told her that she wanted her to go out on the floor that day and attempt to be more helpful to customers.

Over the next few months, Penny began to help customers learn more about the different products in the store and often explained why the customer might want to purchase one product over another. In doing so$,$ she realized the importance of her role in the retail shop and began to truly enjoy her job. She started to think about the future of the company. She even thought that the company could do very well if it were to sell its products on eBay. When she brought this idea to her boss, her boss thought it was excellent, and asked Penny to look further into the pros and cons of her idea.

After evaluating Penny's research, her boss decided to move forward with the idea, asking Penny to head up this new venture for the company. Penny then realized that retail is not just about making the sale; the customer should be the focus of all operations. Penny now looks up to her boss and is very glad that she was there to mentor her.

Refer to The Craft House. Penny is using computer software to estimate the amount of a product that The Craft House can expect to sell on eBay during the next year based on a specified level of marketing effort. What will be the result of Penny$$s analysis?Marketing research

A marketing plan

A marketing concept

Marketing analytics

A sales forecast