The crucial skill new hires lack - BBC Worklife

The article states that because of the reliance on online communication and the decline of face-to-face conversations, "employers are finding that their young hires are awkward in their interpersonal interactions and ill-prepared to collaborate effectively with teammates and develop relationships with clients." Would you agree with this statement? What are the barriers to communication that may exist, preventing new hires from being better equipped for interpersonal contact?